Accounting, Customer Service, Finance – Chicago

Cover Letter________________________________________________________

To: Human Resources From: Veronica A. McNeary-Hill

Sent: Pages:

Subject: Are you tired of hoping to find something different in an employee? ________

Someone who is more concerned in what she can do for the company than what the company can do for her?

Someone who is self-motivated instead of someone who waits for you to motivate her? A person who will be dedicated and work for you instead of just putting in time?

Independent Employee means well but with so many skills; their efforts are concentrated on the facility that pays them best. Regular Customer Service Representatives themselves often are more content to "hold the hands" of familiar and existing customers – Ignoring the lifeblood of the industry. Retaining!

As with all companies; the secret to winning the business is making yourself available to the presently retained customer when they are having trouble with your services or products.

Not to disparage any of the personnel you may have working in your organization but the pool of knowledgeable Customer Service/Finance/Accounting people is becoming increasingly shallow.

I propose that you allow me to introduce the capabilities of your facility to prospective customers; while directing them to the assistance they need from within. This alleviates any third party from "muddying the water" or promising services beyond their authority.

I am capable of handling and resolving nearly 100+ open issues daily with any combination you deem as a priority.

Prospecting, Qualifying, resolving, and following-up on all open issues related to Finance, Accounting, and Customer Service.

This would be a fresh approach to your Accounting, Finance, or Customer Service efforts.

Professionalism, persistence, and 21+ years experience are three main attributes I would like to offer your organization along with other special attributes I possess.

If this avenue of campaigning piques your interest; please feel free to contact me at the following numbers.

Sincerely,

 

Veronica A. McNeary-Hill

708-868-2748 home / 773-991-9369 voice mail or seekingemployment01@Lycos.com

VERONICA A. MCNEARY-HILL

39 165^TH STREET

CALUMET CITY, IL 60409-6203

Seekingemployment01@Lycos.com

(708) 868-2748 (773) 991-9369

OBJECTIVE: To solidify a permanent challenging position in the CustomerService/Finance/Accounting Field which utilizes my professional

experience offers a challenge and opportunity for growth.

EDUCATION: Southwest Baptist University – 08/94 to 6/95 Accounting/

Communication

Professional Training Institute – 10/93 to 4/94 Certified Nursing

Assistant

SKILLS: Proficient in Windows 95 – 00 & Word Perfect, Microsoft 97’; Excel, Oracle, Great Plaines, Reflections, AS400, Access, Microsoft Outlook, Lotus Notes, MSG, Windows XP, Termite, MicroMed, MediTech, Pentagon, Extra, TSO Century II, AMMO & JD Edwards, Change Point, Concur, Quickbooks, PeopleSoft, JD Edwards, E1, SofTracs, & BPCS.

EMPLOYMENT:

Equity Office Properties-Westchester, IL 08/05’ – present

Accounts Receivable Coordinator

• Manage the receivable for a portfolio of 300+ tenants;
• Download bank files for assigned regions and convert to JDE readable format;
• Up load daily deposit detail into Auto cash and generate region exception worksheets;
• Clear first level exceptions and forward unresolved items (second level exceptions) to regional contacts daily;
• Clear second level exceptions based on input provided by regional contacts;
• Post AutoCash to tenants AR and make unapplied cash detail available to regional contacts;
• Ensured all cash related transactions were in compliance with the Sarbanes-Oxley requirements;
• Prepare daily reconciliation report in accordance with audit rules and forward to supervisor for review;
• Process payment reversals and reapply cash to proper tenant, GL or security deposit account as necessary;
• Maintain exceptional working relationships and communication with internal & external customers;
• Initiate and maintain a high standard of customer service in obtaining and providing information;
• Process and send accurate monthly billing statements in a timely manner;
• Provide back up in cash & billing application as needed
• Assist A/R Supervisor as requested
• Run and prepare reports for monthly Project Manager’s meetings;
• Maintain tenants billing files;
• Respond in a timely and courteous manner to tenants billing inquiries (within 24 to 48 hours);
• Monitor, report on and collect outstanding receivables in a timely and courteous manner;
• Work to resolve problem receivables with the Manager’s – A/R and the Property Managers;
• Apply cash receipts accurately and timely to open charges, collaboratively working with customer and/or property management, lease administrator when necessary;
• Monitor aging statistics of tenant receivable history;
• Cross-trained on co-workers accounts for back-up assistance as needed;
• Other duties as assigned and needed.

 

SSA Global Technologies/Kforce Staffing – Chicago, IL 09/04’ – 04/05’

Accounts Payable; Accounts Receivable; North America Senior Billing Analyst

Contract Only

• Handled all Billing issues for the entire North America Region;
• Created Policy & Procedures/Training Manual for the Billing Department;
• Trained Staff;
• Process all expenses within a 24 to 48 hours turnaround period;
• Approved and process EFT/ACH authorization for payments for consultants within the Concur system;
• Placed expense/engagement related phone calls on a daily basis;
• Approved expenses in the Change Point system for engagements visited by consultants;
• Ensured prompt and accurate invoicing application processing to clients accounts;
• Created invoices for consultants and clients utilizing our service;
• Computed payments or charges;
• Maintained auditing compliance according to Sarbanes-Oxley;
• Audited Receipts/expenses & submit Engagements for authorization to designated Approvers;
• Ensured the accuracy of invoicing in three billing systems; Concur, Change Point, & Softrax;
• Processed all payment invoices, match up with back-up paperwork;
• Coded and process purchase orders for entry into the AP system for payment, and posting to the general ledger;
• Processed consultants expense reports for reimbursement;
• Tracked all consultants expenses within the computer system;
• Handled credit memos on a daily basis as needed;
• Followed up with all clients and organizations on outstanding Engagements;
• Processed weekly and daily manual check payments for consultants;
• Processed all companies cash receipts on a daily basis; notify sales VP’s, department leads of payments applied to their general ledger accounts;
• Monthly reconciliation of accounts receivable and account payables subsidiary ledger to general ledger, including other assigned general ledger accounts as needed;
• Performed other related duties as needed.

Household Finance/Kforce Staffing – Elmhurst, IL 06/04’ – 09/04’

Internal Auditor – Contract Only

• Analyzed 100+ insurance policies per day, verifying if the customer was eligible for disability & unemployment insurance based on age and job code classifications, determining weather the customer was due a refund based on the results;
• Properly reviewed the files to ensure the HUD, Appraisal, Appraisal Invoice and Voucher were properly documented with proper information;
• Reviewed contracts for HUD to insure actual charges were also the actual charges via the FED, RLV, and the insurance vouchers;
• Handled appraisal reviews to insure appraisals were accurately handled and properly comparable with the other properties within the geographical area, and the customer was properly invoiced;
• Handled loan recaps for those customers whose loans were improperly handled (finance charges), for the state of California & New Jersey;
• Handled quality control for individuals within the department to ensure recap figures and documentation were properly documented with accurate back-up paperwork, job codes, employment information, etc;
• Provided refund information based on the analysis to the refund department, i.e., if the customer was charged twice within the year for an appraisal at the same address, and the appraisal was within the year;
• Entered the results in the access data base for the refund department;
• Handled other auditor responsibilities as needed type of file request needed and proper refund codes listed.

Members Advantage Credit Union- Chicago, IL 3/02’ – 03/03’

Collections Specialist

• Operated in the capacity of Department Supervisor;
• Handled all delinquent Share Draft & Loan Accounts;
• Applied payments to delinquent accounts;
• Partnered with Loan Officers, and Legal Counsel to create and implement collection strategies to protect revenues and reduce bad debt;
• Ensured accurate billing, prompt collection and timely dispute resolution;
• Processed files for Bankruptcy Court;
• Assisted loan department on a regular basis;
• Processed credit Reports;
• Maintained information of companies policies and Federal/State guidelines;
• Processes and negotiated reaffirmations and settlement proposals;
• Process & pay invoices for legal/repossessed representation;
• Personally repossess voluntary/court ordered vehicles;
• Handled re-sale value pricing for repossessed vehicles awaiting sale;
• Monthly ran reports for incoming A/R for collection status purpose;
• Handled all Delinquent Statistic Reports for the CEO on a monthly basis;
• Handled & process proper documentation for impounded vehicles; and

• • attend all CU meetings involving new laws & updated procedures.

Accountemps - Chicago, IL 3/01’ – 3/02’ & 1/97’ – 8/98’

Billing Clerk; Accounts Receivable/Payable Clerk; Customer Service Rep

● Handled all Customer Service Issues;

• Issued credits to customers whose orders were shipped short or with discrepancies;
• Trained & mentored Customer Service Representatives on a daily basis;
• Handle all key accounts through EDI;
• Collections Specialist;
• Prepared and processed cash receipts on a daily basis;
• Answered customers questions regarding delinquent accounts and cash application process;
• Placed collection calls on a daily basis to customers with outstanding balances;
• Prepared forecasting schedules required by management to monitor outstanding invoices and collection progress;
• Processed daily accounts receivable postings;
• Bank Reconciliations;
• Billed attorney’s time in TimeSlips;
• Entered credits & debits to customers with discrepancies on their accounts.

Equitrac Corporation- Chicago, IL 1/00’ – 3/01’

Midwest Region Billing Administrator

• Handled all A/P & A/R issues for the entire Midwest Region of Illinois;
• Placed collection calls on a daily basis;
• Received and collect payment for products or service rendered;
• Ensured prompt and accurate payment application processing to customer accounts;
• Created invoices for Attorneys/Customers utilizing our service;
• Assist with the dispatching of technicians to various work sites.
• Computed payments or charges prior to dispatching a technician;
• Process work authorization forms to ensure payment for work to be completed;
• Post payments to delinquent accounts;
• Ensured the accuracy of invoicing;
• Processed all payment invoices, match up with back-up paperwork;
• Coded and process purchase orders for entry into the AP system for payment, and posting to the general ledger;
• Processed employees expense reports for reimbursement;
• Generate invoices for hardware of systems selected by clients;
• Processed all maintenance/installation invoices for sales, and expense purchases;
• Handle credit memos on a daily basis as needed;
• Followed up with all clients and organizations on all past due receivables;
• Processed weekly and daily check request for the AP system as needed, file all AP into paper files for retention;
• Processed all companies cash receipts on a daily basis; notify sales VP’s, department leads of payments applied to their general ledger accounts;
• Monthly reconciliation of accounts receivable and account payables subsidiary ledger to general ledger, including other assigned general ledger accounts as needed;
• Performed other related duties as needed.

Strombecker/Tootsietoy- Chicago, IL 8/98’ – 1/00’

Customer Service Manager

• Responsible for the management of the department’s team members including staffing, performance evaluations, and career development;
• Managed status of open work order requests, proficiency in TootsieToy’s on-line service request program;
• Interacted with customers and employees to resolve any difficult situations;
• Conducted meetings to inform staff of new products and procedures;
• Analyzed and developed solutions for invoice and/or related disputes.
• Developed a training session for staff & trained staff on an ongoing basis;
• Maintained daily production report;
• Formulated and expedited processes among customers, freight carriers, and distribution centers;
• Worked directly with the Production/Manufacturing regarding the Material/harbour to ensure manufacturing plants stock availability to ensure major Stores shelves were constantly stocked.
• Contacted the Sales Associate/Manufacturing Plants daily regarding stock availability;
• Worked directly with customer service department to integrate billing issues & adjustments;
• Provided regular status summary reports to customers and Sales Associates to communicate customer’s activity and satisfaction;
• Mentored staff on an ongoing basis;
• Ran daily production reports to monitor phones for Customer Service Representatives accuracy;
• Processed return authorization forms for customer’s orders with discrepancies;
• Contacted the outside vendors whose orders were placed with unresolved issues.

Special Attributes:

• Strong background in customer service, credit, and collections;
• Proven results in accounts receivables management;
• Problem solving/conflict resolution;
• Effective leadership and staff development;
• Consistently upgrades performance standards;
• Team Building and Leadership Strategic Planning;
• Formulates and implements new policies and procedures;
• Strong work ethic; Strong attention to detail;
• Strong analytical skills and a process improvement mindset;
• Ability to manage multiple task in a fact paced environment;
• Excellent verbal and written communication skills;
• Strong organizational & time management skills;
• Dependable & dedicated to the job demands and willing to go the extra mile;
• Excellent Customer Service and interpersonal skills;
• Works well individually and under pressure;
• Able to manage & train staff;
• Ability to work well under pressure and handle heavy volumes of work;
• Exceptional personal interviewing and screening skills.

 

REFERENCES AVAILABLE UPON